Your personal information — our responsibility
This document clearly explains how we collect, store, and protect the information you provide on the lokbd platform.
Introduction to This Policy
lokbd is a trusted online casino and betting platform in Bangladesh. Protecting the privacy of the information you voluntarily provide while using our services is our priority. This Privacy Policy ("Policy") describes our commitment regarding the collection, use, storage, and protection of information by lokbd.
By using lokbd's website and services, you will be considered to have accepted the terms described in this Policy. We recommend that you read this document carefully and revisit it when needed, as we may update it from time to time.
This Policy applies only to the lokbd platform. We are not responsible for the privacy policies of third-party websites or applications.
What types of information do we collect?
The following types of information may be collected as needed to operate the lokbd platform:
Identity Information
Information you provide during account registration — such as your name, date of birth, mobile number, and email address. This information is used to verify your identity and manage your account.
Financial Information
Payment details required for deposits and withdrawals — such as your bKash, Nagad, Rocket, or Upay account number, or bank account details. This information is used to process financial transactions.
Technical Information
Your device's IP address, browser type and version, operating system, and session-related data. This information is used to ensure security and improve the platform.
Usage Information
Which games you play, how much time you spend, which pages you visit, and your betting and transaction history — this information helps improve your experience and supports responsible gaming monitoring.
Communication Information
Information provided when you contact our support team via live chat or email is stored. This helps resolve your issues and improve service quality.
Location Information
General geographic information such as your country — obtained from your IP address. This is used to verify service availability and for security purposes.
How is the collected information used?
lokbd uses your information for the following legitimate purposes:
- Account management: To create, verify, and keep your account secure.
- Transaction processing: To securely complete deposit and withdrawal requests.
- Customer service: To resolve your questions and complaints.
- Security and fraud prevention: To detect and prevent suspicious activity.
- Responsible gaming: To identify signs of excessive gaming and provide timely support.
- Service improvement: To enhance platform performance and user experience.
- Legal obligations: To comply with applicable laws and regulations.
- Communication: To share important account-related information and updates.
Cookies & Tracking Technology
The lokbd website uses cookies and similar technologies that store small data files in your browser. These come in three types:
- Essential cookies: Essential for the platform to function properly — such as login sessions and security tokens.
- Performance cookies: Help improve services by analyzing how you use the site.
- Preference cookies: Remember your language and display preferences.
You can disable cookies by changing your browser settings. However, this may limit some platform functionality.
Sharing Information with Third Parties
lokbd may share information with third parties only in specific circumstances and under strict confidentiality agreements:
- Payment providers: bKash, Nagad, Rocket, Upay, and approved banks for transaction processing — only the necessary information.
- Technology partners: Contracted service providers for site security, service operations, and analytics.
- Legal authorities: To fulfill court orders, government directives, or requirements under applicable law.
- Fraud prevention: To organizations that assist in investigating fraudulent activity.
Our service providers operate under lokbd's instructions and may not use your information for their own purposes.
Data Security Measures
lokbd has implemented industry-standard technical and organizational measures to protect your information:
SSL Encryption
All data transfers are secured by SSL/TLS encryption.
Firewall Protection
Advanced firewall and anti-fraud systems are active at all times.
Access Control
Only authorized personnel have access to specific data.
Regular Audits
Security measures are regularly reviewed and improved.
Data Retention Period
lokbd does not retain your information beyond what is necessary. Different retention policies apply to different types of information:
- Account information: For as long as the account is active and for a specified period after closure to meet legal requirements.
- Financial transaction information: For the period specified under applicable financial regulations.
- Communication history: For as long as needed for issue resolution and quality control.
- Technical logs: For a limited period for security analysis.
After the specified period, information is securely deleted or anonymized.
Your Rights
As a registered user of the lokbd platform, you have the following rights:
Right to Access
You have the right to request to know and view what information we hold about you.
Right to Correction
You have the right to request correction of any inaccuracies in your information.
Right to Deletion
In certain circumstances you have the right to request deletion of your personal information, though information required to fulfill legal obligations may be retained.
Right to Restrict Processing
In certain circumstances you have the right to request that processing of your information be restricted.
Right to Data Portability
You have the right to request your information in a structured, commonly used format.
Right to Object
You have the right to object to marketing communications or certain types of data processing.
To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time in accordance with applicable law.
Protection of Minors' Information
lokbd provides services only to those aged 21 and above. We do not knowingly collect personal information from minors.
Age verification is in place at registration. If we become aware that information from a minor has been collected by mistake, we will immediately delete it and close the associated account.
If you believe a minor has registered on our platform, please contact us at [email protected].
Changes to This Policy
lokbd reserves the right to update this Privacy Policy when needed. If changes are made, the updated version will be published on this page.
For significant changes, we will attempt to send a notification to your registered email address. However, it is the user's own responsibility to check this page regularly.
Continued use of the service after changes will be considered as your consent to the updated policy. If you do not agree to the updated policy, you are requested to stop using the service and contact us to close your account.
Privacy-Related Contact
Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights regarding your information, contact us through any of the following channels:
Our goal is to make your experience on lokbd safe and enjoyable. We believe that long-term trust is built through transparency and honesty.
We are committed to protecting your information and firmly resolved to comply with all provisions of this Policy.
To learn more, visit our Terms & Conditions and Responsible Gaming pages.