Frequently Asked Questions
All your questions answered about lokbd
From depositing money to VIP cashback — find easy-to-understand answers to everything you need to know about using lokbd, all in one place.
When you start playing at lokbd, many questions may come to mind — which method to use for sending money, whether it runs properly on mobile, what you need for identity verification, where to report a problem, or what the VIP program benefits are like. This page organises the questions into five different sections so you can easily find the answer you need. Every answer is written based on the latest information from lokbd.
Section 01
How to Deposit
lokbd currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer. Mobile banking methods are generally the fastest. For bank transfers, you can use major banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank. The minimum deposit amount is ৳300 for any method.
To deposit via Nagad, log in to your lokbd account, go to the deposit section, and select Nagad. Send the specified amount to the Nagad number shown. After sending, enter the transaction ID in the designated field and submit. Your account balance is usually updated within a few minutes. Minimum deposit is ৳300.
lokbd does not charge any deposit fees. However, your mobile banking provider or bank may apply their own transaction charges — that is entirely subject to their own policies. It is worth checking your provider's fee policy before sending money. The full amount you deposit will be credited to your lokbd account.
When depositing via bKash, the name registered on your bKash account must match the name on your lokbd account. Sending to the wrong number or using the wrong reference may delay your deposit. Save the transaction number after the payment is complete — it will be useful if you need to contact support. Minimum deposit is ৳300.
The minimum deposit at lokbd is ৳300 for every method. For withdrawals, the minimum amount is ৳800. Once a withdrawal request is made, the money generally arrives via your chosen method within 1 hour. Having your account details verified in advance makes the process smoother and faster.
Section 02
Playing on Mobile
Yes, lokbd is fully optimized for mobile browsers. There is no need to install a separate app. Open the site directly from Chrome, Safari, or Firefox on your smartphone — logging in, depositing, withdrawing, and playing all work normally on mobile. The site is built with mobile users in mind.
lokbd works equally well on both Android and iOS. The site runs on older low-end phones too, though you will get the best experience with a recent operating system and an updated browser. For live casino games, a faster internet connection (4G or Wi-Fi) keeps the video running smoothly.
What happens to an active bet after a disconnection depends on the game's own rules. Most slot games automatically complete the round once the connection is restored. In live casino or fishing games, rejoining usually resumes play from where you left off. If any issue arises, report it immediately via live chat — the support team will investigate and let you know.
First, clear your browser's cache and cookies. In Chrome, go to Settings → Privacy → Clear browsing data — this resolves many issues. If the page is still slow, close the browser and reopen it, or restart your device. Switching from Wi-Fi to mobile data (or vice versa) can also help identify the cause.
In Chrome, open the site, tap the three-dot menu in the top-right corner, and select "Add to Home screen". On iPhone in Safari, tap the share button at the bottom and choose "Add to Home Screen". This lets you open lokbd directly without typing the address in the browser each time.
Section 03
Identity Verification (KYC)
KYC verification is typically requested when you make your first withdrawal or when a large transaction occurs on your account. It is done to ensure security and to protect the rightful account owner. Submitting your documents in advance makes future withdrawals faster.
For identity verification, the Bangladesh government-issued National ID (NID) is the most accepted document. A valid passport or driving licence is also accepted. Do not upload a paper photocopy — upload a clear photo or scanned copy where all details are legible.
Yes, this is very important. The name registered on your lokbd account, the name on the uploaded ID, and the name on the bKash/Nagad/Rocket/bank account you are transacting from must all be the same. A name mismatch can cause your withdrawal to be held. Use your correct name when opening your account.
lokbd uses SSL encryption, so all uploaded documents are stored securely. Your documents are not used for any purpose beyond KYC verification. In line with the privacy policy, personal information is not shared with third parties — see the privacy policy page for full details.
KYC verification is primarily for protecting your own account. It ensures that no one else can open an account in your name or withdraw your funds. It is also part of fair play and responsible gaming — the process plays an effective role in preventing multi-account creation and fraud.
Section 04
Contact & Support
Before reaching out, have your account username or registered email/phone number, a description of the issue, and the relevant transaction ID or game name ready. A screenshot is even better — it helps the support team understand the problem quickly and provide a solution. Describe the issue directly without including unrelated information.
lokbd has two official contact channels: live chat and email. Log in to the site and click the live chat button to speak directly with a support representative. To contact by email, write to [email protected]. For urgent issues, live chat is the fastest option.
lokbd support is active seven days a week, twenty-four hours a day. You can get help via live chat at any time of day — early morning or late at night. Support does not close on holidays or during festivals. You can report an urgent issue at any time and receive immediate assistance.
Yes, lokbd support is available in Bengali and English. Bangladeshi users can comfortably ask questions in Bengali and receive answers in Bengali. Bengali-language support is provided with local users in mind.
Section 05
VIP Program
The lokbd VIP program has a total of four tiers — Bronze, Silver, Gold, and Platinum. Each tier has a different weekly cashback rate, and the benefits increase as you move up. This is a long-term rewards system for regular players.
Maximum weekly cashback rates by VIP tier:
Bronze — up to 0.3% weekly cashback
Silver — up to 0.6% weekly cashback
Gold — up to 0.9% weekly cashback
Platinum — up to 1.2% weekly cashback
The more you play at higher tiers, the more cashback you earn.
Bronze — up to 0.3% weekly cashback
Silver — up to 0.6% weekly cashback
Gold — up to 0.9% weekly cashback
Platinum — up to 1.2% weekly cashback
The more you play at higher tiers, the more cashback you earn.
Each week, a cashback amount is calculated at the rate corresponding to your VIP level, based on your total bets for that week. At the end of the week, that amount is credited directly to your lokbd account. This cashback money can be used for further bets, or withdrawn once the withdrawal conditions are met.
Your level advances through regular gameplay — the more active you are and the more you bet, the faster you can reach the next level. Slots, live casino, cricket betting — playing any game counts. Reaching a higher level means more cashback and better benefits.
In addition to weekly cashback, higher VIP levels come with priority support, faster withdrawal processing, and early access to special promotions. Platinum-level players receive the most benefits. You can see the full list of benefits in the VIP section on lokbd.
Still have questions? We're ready to help
If you didn't find your answer above, contact our support team directly — chat in Bengali, any time.
24/7 Live Chat Support
Log in to lokbd and start a live chat from any page on the site. To learn more, visit the lokbd Login page.